At ORU Woodcraft, we are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, how we use it, and the choices you have.
By using our website or placing an order with us, you agree to the terms described in this policy.
Last Updated: January 2025
Information We Collect
We collect information you provide directly to us when you place an order, contact us, or interact with our website:
- Personal Details: Name, email address, phone number
- Delivery Information: Shipping address, city, PIN code, state
- Payment Method: We record the payment method chosen (e.g., UPI, COD) but do not store card numbers or banking credentials
- Communication: Messages or enquiries you send us via the contact form or WhatsApp
- Usage Data: Pages visited, time on site, browser type (collected automatically via standard web analytics)
How We Use Your Information
- To process and fulfil your orders and send you tracking information
- To communicate with you about your order, returns, or enquiries
- To send order confirmation and relevant transactional emails
- To improve our website and product offerings based on anonymous usage patterns
- To comply with legal obligations and resolve disputes
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Sharing Your Information
We may share your information with trusted third parties only as necessary to operate our business:
- Courier & Logistics Partners: Name, address, and phone number to fulfil delivery
- Payment Processors: Relevant payment details are handled securely by authorised payment gateways
- Legal Authorities: If required by law, court order, or government regulation
All third-party partners are required to handle your data in accordance with applicable privacy laws.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses HTTPS encryption to protect data in transit.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience. These cookies help us understand how visitors interact with the site and may be used for basic analytics.
You can disable cookies in your browser settings at any time, though this may affect the functionality of certain features.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Request deletion of your personal data, subject to legal obligations
- Opt out of any marketing communications at any time
- Lodge a complaint with the relevant data protection authority if you believe your rights have been violated
To exercise any of these rights, please contact us at hello@oruwoodcraft.com.
Third-Party Links
Our website may contain links to third-party websites (such as social media platforms or payment gateways). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.
Have questions about your privacy or this policy? We're here to help.
Contact Us ✦